If you change your mind, you can cancel any time within 30 days from your purchase day and 5 working days prior to your delivery date. Simply contact us at firstname.lastname@example.org and you will be refunded.
Orders placed more than 30 days from the purchase date, or within 5 days prior to the delivery date, are non-cancellable and non-refundable.
With our Custom Made products, you cannot cancel orders. Each Custom made piece is bespoke, so if you cancel your order, you’ll still be charged the full price.
Please contact us if you not sure the product is Custom Made.
We want you to be happy with the products you buy from us. If you change your mind, you may return it to us within 14 days of the date you received it.
Please make sure that your piece is in as-new condition, and that you have the original Rustica packaging. Shipping is a hard cost, all returns will incur a return collection fee (refer below) and an administrative fee of 5% from the item(s) amount.
There are some items, however, that are ineligible for return, including:
If you do not have the original packaging on hand, you will be charged an RM50 repackaging fee per item.
Once the item is collected, our team in the warehouse will inspect it. Provided it is in as-new condition we will issue a refund as per below:
Purchase Price – Administrative Fee (5%)- Repackaging Fees – Collection Fees = Refunded Amount (RM)
Note: not entitled for MADE TO ORDER / CUSTOM MADE item(s).
*14-DAY Return Policy is not applicable for order(s) delivery to East Malaysia & Singapore.
It is part of our standard procedure that our Quality Control team will check your items to make sure it is upon our standard before delivery. Thus, defects are rare. It is important that you inspect your order on delivery, because we’ll ask you to sign a Delivery Order confirming that it’s in good condition.
If you’re not happy with the goods when you inspect them, or if we’ve sent you the wrong item, please let our delivery partner know on the spot, or contact our delivery team.
If item is returned because it is faulty or as a result of something of our fault, we will not charge you for the return/exchange collection fee.
If, however, it is simply change your mind and wish to cancel the order after delivery, a return/exchange collection fee will be charged.
Return/Exchange Collection Fee
|Collection/Delivery Zone||Collection Fee|
|JOHOR Zone||MYR 250 per trip|
|JOHOR+ Zone||MYR 350 per trip|
|Outstation Zone A (Perak, Penang, Melaka, Johor, Pahang)||MYR 350 per trip|
|Outstation Zone B (Kedah, Terengganu,Perlis, Kelantan)||MYR 450 per trip|
|Outstation Zone C (Kedah, Terengganu,Perlis, Kelantan)||MYR 450 per trip|
The collection/exchange date is subjected to Rustica truck’s schedule.
For the OUTSTATION zone, the collection/exchange date is subjected to Rustica MONTHLY truck’s schedule.
Kindly contact our delivery team or email to email@example.com for further details.