Rustica wants you to be thrilled with your new purchase. However, if you need to cancel or return an item, we're here to help.

Order Cancellation

Before Delivery

We are sorry to inform that any cancellations due to a change of mind will not be accepted.

Custom Made Cancellation

With our Custom Made products, you cannot cancel orders. Each Custom made piece is bespoke, so if you cancel your order, you’ll still be charged the full price.

Please contact us if you not sure the product is Custom Made.


We do not accept return and refund for change of mind. If the item delivered is the correct item ordered and is not defective, it will not be considered for a refund. We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.

If product is returned due to manufacturing defect or our negligence, we will bear all the cost incurred to ensure you receive the item(s) as per your purchase order.

Return & Refund

Please make sure that your piece is in as-new condition, and that you have the original Rustica packaging. Shipping is a hard cost, all returns will incur a return collection fee (refer below) and an administrative fee of 5% from the item(s) amount.

There are some items, however, that are ineligible for return, including:

  • Customised items,
  • Items marked as Clearance or any form of Display Items,
  • Showroom Displays,
  • Product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; using it in an abnormal way; or failure to take reasonable care,

If you do not have the original packaging on hand, you will be charged an RM50 repackaging fee per item.

Once the item is collected, our team in the warehouse will inspect it. Provided it is in as-new condition we will issue a refund as per below:

Purchase Price – Administrative Fee (5%)- Repackaging Fees – Collection Fees  = Refunded Amount (RM)

Note: not entitled for MADE TO ORDER / CUSTOM MADE item(s).

*14-DAY Return Policy is not applicable for order(s) delivery to East Malaysia & Singapore.

Delivery of wrong items  

It is part of our standard procedure that our Quality Control team will check your items to make sure it is upon our standard before delivery. Thus, defects are rare. It is important that you inspect your order on delivery, because we’ll ask you to sign a Delivery Order confirming that it’s in good condition.

If you’re not happy with the goods when you inspect them, or if we’ve sent you the wrong item, please let our delivery partner know on the spot, or contact our delivery team.

Collection Fees

If item is to be returned after delivery, a return/exchange collection fee will be charged.

Return/Exchange Collection Fee

Collection/Delivery Zone Collection Fee
JOHOR Zone MYR 250 per trip
JOHOR+ Zone   MYR 350 per trip
Outstation Zone A (Perak, Penang, Melaka, Johor, Pahang) MYR 350 per trip
Outstation Zone B (Kedah, Terengganu,Perlis, Kelantan) MYR 450 per trip
Outstation Zone C (Kedah, Terengganu,Perlis, Kelantan) MYR 450 per trip


The collection/exchange date is subjected to Rustica truck’s schedule.

For the OUTSTATION zone, the collection/exchange date is subjected to Rustica MONTHLY truck’s schedule.

Kindly contact our delivery team or email to [email protected] for further details.